#Requires -Version 5.1 <# JbTecWiz Support Centre -- generated fix script Fault : Office says "Product Deactivated" or "Unlicensed Product" Fix : Clear the licence token and re-activate Source: https://jbtecwiz.com/support/win-app-office-activation Run as : Elevated PowerShell Expect : 25 minutes Risk : medium Reversible : yes WHEN THIS IS THE RIGHT FIX The licence is definitely assigned but the client will not accept it. HOW TO UNDO IT Tokens are re-issued on the next successful sign-in; nothing is permanently removed. This script walks the fix one step at a time and asks before each one. Steps with no command are things you do yourself -- it prints those and waits. Run with -DryRun to print without executing. -------------------------------------------------------------------- NO WARRANTY - USE AT YOUR OWN RISK This script is provided by JbTecWiz as-is and with no warranty of any kind, express or implied. You run it entirely at your own risk. JbTecWiz accepts no liability for any loss or damage arising from its use, including but not limited to data loss, downtime, or configuration changes that turn out to be wrong for your system. You are responsible for reading this script before running it, for satisfying yourself that it suits the machine in front of you, and for having a working backup first. Some steps cannot be undone. -------------------------------------------------------------------- #> [CmdletBinding()] param( # Print every step and command without running anything. [switch]$DryRun, # Do not ask before each step. Read the script first if you use this. [switch]$Unattended ) $ErrorActionPreference = 'Stop' $script:Failed = 0 function Write-Rule { param([string]$Text) Write-Host '' Write-Host ('-' * 70) -ForegroundColor DarkGray if ($Text) { Write-Host $Text -ForegroundColor Cyan } } function Show-Prose { param([string]$Text, [string]$Colour = "Gray") if (-not $Text) { return } $words = $Text -split "\s+"; $line = " " foreach ($w in $words) { if (($line.Length + $w.Length) -gt 74) { Write-Host $line -ForegroundColor $Colour; $line = " " } $line += "$w " } if ($line.Trim()) { Write-Host $line -ForegroundColor $Colour } } function Invoke-Step { param( [int]$Number, [string]$Do, [string]$Why, [scriptblock]$Command, [switch]$Manual, [string]$Shell = "powershell" ) Write-Rule " Step $Number of 5" Show-Prose $Do "White" if ($Why) { Write-Host ""; Show-Prose $Why "DarkGray" } if ($Manual) { Write-Host '' Write-Host ' -> Do this yourself, then press Enter to carry on.' -ForegroundColor Yellow if (-not $Unattended -and -not $DryRun) { [void](Read-Host) } return } Write-Host '' foreach ($l in ($Command.ToString().Trim() -split "`n")) { Write-Host (" " + $l.Trim()) -ForegroundColor Green } Write-Host '' if ($DryRun) { Write-Host " (dry run -- not executed)" -ForegroundColor DarkGray; return } if (-not $Unattended) { $a = Read-Host " Run this step? [Y]es / [S]kip / [Q]uit" if ($a -match "^[Qq]") { Write-Host " Stopped at your request."; exit 0 } if ($a -match "^[Ss]") { Write-Host " Skipped." -ForegroundColor DarkGray; return } } try { & $Command } catch { $script:Failed++ Write-Host (" Step $Number failed: " + $_.Exception.Message) -ForegroundColor Red Show-Prose "The rest of the fix may depend on this. Read the write-up before carrying on." "Red" if (-not $Unattended) { $c = Read-Host " Carry on anyway? [y/N]" if ($c -notmatch "^[Yy]") { exit 1 } } } } Write-Rule Write-Host ' Office says "Product Deactivated" or "Unlicensed Product"' -ForegroundColor White Write-Host ' Clear the licence token and re-activate' -ForegroundColor Cyan Write-Host '' Write-Host ' Risk: medium Reversible 25 minutes' Write-Host '' Show-Prose 'No warranty. Use at your own risk - JbTecWiz accepts no liability. Read it before you run it, and have a backup.' 'DarkYellow' Write-Rule if (-not $Unattended -and -not $DryRun) { $go = Read-Host ' Ready? [y/N]' if ($go -notmatch "^[Yy]") { Write-Host " Nothing was changed."; exit 0 } } Invoke-Step -Number 1 -Do 'Close all Office applications.' -Manual Invoke-Step -Number 2 -Do 'List the installed licences so you know what you are removing.' -Command { cmd.exe /c 'cd ''C:\Program Files\Microsoft Office\Office16'' & cscript ospp.vbs /dstatus' } Invoke-Step -Number 3 -Do 'Clear the cached licence tokens.' -Why 'This is where the subscription licence lives on a per-user basis. A token issued to an identity that has since changed will keep failing quietly, and no amount of signing in replaces it while it is still on disk.' -Command { Remove-Item "$env:LOCALAPPDATA\Microsoft\Office\Licenses" -Recurse -Force -ErrorAction SilentlyContinue Remove-Item "$env:LOCALAPPDATA\Microsoft\Office\16.0\Licensing" -Recurse -Force -ErrorAction SilentlyContinue } Invoke-Step -Number 4 -Do 'Clear the shared computer licensing token if this is a session host.' -Command { Get-ChildItem "$env:LOCALAPPDATA\Microsoft\Office\16.0\Licensing" -ErrorAction SilentlyContinue | Remove-Item -Recurse -Force } Invoke-Step -Number 5 -Do 'Remove the Office credentials as well, then start Word and sign in.' -Command { cmdkey /list | ForEach-Object { if ($_ -match 'Target:\s*(MicrosoftOffice\S+)') { cmdkey /delete:$($Matches[1]) } } } Write-Rule " Confirm it worked" Show-Prose 'The banner is gone and the account shows under File -> Account as a subscription product.' 'White' Write-Host '' if (-not $DryRun) { cmd.exe /c 'cscript ''C:\Program Files\Microsoft Office\Office16\ospp.vbs'' /dstatus' } Write-Rule if ($script:Failed -gt 0) { Write-Host (" Finished with " + $script:Failed + " failed step(s).") -ForegroundColor Yellow Show-Prose 'Read the full write-up at https://jbtecwiz.com/support/win-app-office-activation' 'Yellow' } else { Write-Host ' Finished.' -ForegroundColor Green } Write-Host '' Show-Prose 'To undo: Tokens are re-issued on the next successful sign-in; nothing is permanently removed.' 'DarkGray' Write-Rule