#Requires -Version 5.1 <# JbTecWiz Support Centre -- generated fix script Fault : VPN errors 809, 789 and 691 -- the tunnel will not come up Fix : Work out which side is refusing the credentials Source: https://jbtecwiz.com/support/win-net-vpn-809 Run as : Elevated PowerShell on the NPS or RRAS server Expect : 25 minutes Risk : low Reversible : yes WHEN THIS IS THE RIGHT FIX Error 691. The tunnel is fine; the account is being turned away. HOW TO UNDO IT Any group or dial-in change can be reversed directly. Note the original value before changing it. This script walks the fix one step at a time and asks before each one. Steps with no command are things you do yourself -- it prints those and waits. Run with -DryRun to print without executing. -------------------------------------------------------------------- NO WARRANTY - USE AT YOUR OWN RISK This script is provided by JbTecWiz as-is and with no warranty of any kind, express or implied. You run it entirely at your own risk. JbTecWiz accepts no liability for any loss or damage arising from its use, including but not limited to data loss, downtime, or configuration changes that turn out to be wrong for your system. You are responsible for reading this script before running it, for satisfying yourself that it suits the machine in front of you, and for having a working backup first. Some steps cannot be undone. -------------------------------------------------------------------- #> [CmdletBinding()] param( # Print every step and command without running anything. [switch]$DryRun, # Do not ask before each step. Read the script first if you use this. [switch]$Unattended ) $ErrorActionPreference = 'Stop' $script:Failed = 0 function Write-Rule { param([string]$Text) Write-Host '' Write-Host ('-' * 70) -ForegroundColor DarkGray if ($Text) { Write-Host $Text -ForegroundColor Cyan } } function Show-Prose { param([string]$Text, [string]$Colour = "Gray") if (-not $Text) { return } $words = $Text -split "\s+"; $line = " " foreach ($w in $words) { if (($line.Length + $w.Length) -gt 74) { Write-Host $line -ForegroundColor $Colour; $line = " " } $line += "$w " } if ($line.Trim()) { Write-Host $line -ForegroundColor $Colour } } function Invoke-Step { param( [int]$Number, [string]$Do, [string]$Why, [scriptblock]$Command, [switch]$Manual, [string]$Shell = "powershell" ) Write-Rule " Step $Number of 4" Show-Prose $Do "White" if ($Why) { Write-Host ""; Show-Prose $Why "DarkGray" } if ($Manual) { Write-Host '' Write-Host ' -> Do this yourself, then press Enter to carry on.' -ForegroundColor Yellow if (-not $Unattended -and -not $DryRun) { [void](Read-Host) } return } Write-Host '' foreach ($l in ($Command.ToString().Trim() -split "`n")) { Write-Host (" " + $l.Trim()) -ForegroundColor Green } Write-Host '' if ($DryRun) { Write-Host " (dry run -- not executed)" -ForegroundColor DarkGray; return } if (-not $Unattended) { $a = Read-Host " Run this step? [Y]es / [S]kip / [Q]uit" if ($a -match "^[Qq]") { Write-Host " Stopped at your request."; exit 0 } if ($a -match "^[Ss]") { Write-Host " Skipped." -ForegroundColor DarkGray; return } } try { & $Command } catch { $script:Failed++ Write-Host (" Step $Number failed: " + $_.Exception.Message) -ForegroundColor Red Show-Prose "The rest of the fix may depend on this. Read the write-up before carrying on." "Red" if (-not $Unattended) { $c = Read-Host " Carry on anyway? [y/N]" if ($c -notmatch "^[Yy]") { exit 1 } } } } Write-Rule Write-Host ' VPN errors 809, 789 and 691 -- the tunnel will not come up' -ForegroundColor White Write-Host ' Work out which side is refusing the credentials' -ForegroundColor Cyan Write-Host '' Write-Host ' Risk: low Reversible 25 minutes' Write-Host '' Show-Prose 'No warranty. Use at your own risk - JbTecWiz accepts no liability. Read it before you run it, and have a backup.' 'DarkYellow' Write-Rule if (-not $Unattended -and -not $DryRun) { $go = Read-Host ' Ready? [y/N]' if ($go -notmatch "^[Yy]") { Write-Host " Nothing was changed."; exit 0 } } Invoke-Step -Number 1 -Do 'Look for the rejection on the NPS server. It states the reason code and the policy that matched, which is the whole answer.' -Command { Get-WinEvent -LogName Security -MaxEvents 60 | Where-Object Id -in 6273,6274,6278 | Format-List TimeCreated,Message } Invoke-Step -Number 2 -Do 'Reason code 65 is "the connection was rejected by a policy", 16 is bad credentials, 48 is "no policy matched". Match the code to what to change.' -Manual Invoke-Step -Number 3 -Do 'Check the account is in the group the network policy requires, and that dial-in access is not set to Deny.' -Why 'msNPAllowDialin set to False overrides group membership and policy entirely, and nothing in the client error hints at it.' -Command { Get-ADUser jbloggs -Properties MemberOf,msNPAllowDialin | Format-List Name,msNPAllowDialin,MemberOf } Invoke-Step -Number 4 -Do 'Confirm the authentication method the policy allows matches what the client offers -- a client set to MS-CHAPv2 against a policy that only permits EAP fails as 691.' -Manual Write-Rule " Confirm it worked" Show-Prose 'Event 6272 (access granted) appears on the NPS server for the account and the tunnel comes up.' 'White' Write-Rule if ($script:Failed -gt 0) { Write-Host (" Finished with " + $script:Failed + " failed step(s).") -ForegroundColor Yellow Show-Prose 'Read the full write-up at https://jbtecwiz.com/support/win-net-vpn-809' 'Yellow' } else { Write-Host ' Finished.' -ForegroundColor Green } Write-Host '' Show-Prose 'To undo: Any group or dial-in change can be reversed directly. Note the original value before changing it.' 'DarkGray' Write-Rule