#Requires -Version 5.1 <# JbTecWiz Support Centre -- generated fix script Fault : Outlook cannot set up the account, or connects to the wrong server Fix : Clear client-side overrides someone left behind Source: https://jbtecwiz.com/support/win-office-autodiscover Run as : PowerShell as the affected user Expect : 20 minutes Risk : low Reversible : yes WHEN THIS IS THE RIGHT FIX One machine behaves differently from the rest, or a certificate warning names an unexpected domain. HOW TO UNDO IT Double-click autodiscover-backup.reg to restore the previous values. This script walks the fix one step at a time and asks before each one. Steps with no command are things you do yourself -- it prints those and waits. Run with -DryRun to print without executing. #> [CmdletBinding()] param( # Print every step and command without running anything. [switch]$DryRun, # Do not ask before each step. Read the script first if you use this. [switch]$Unattended ) $ErrorActionPreference = 'Stop' $script:Failed = 0 function Write-Rule { param([string]$Text) Write-Host '' Write-Host ('-' * 70) -ForegroundColor DarkGray if ($Text) { Write-Host $Text -ForegroundColor Cyan } } function Show-Prose { param([string]$Text, [string]$Colour = "Gray") if (-not $Text) { return } $words = $Text -split "\s+"; $line = " " foreach ($w in $words) { if (($line.Length + $w.Length) -gt 74) { Write-Host $line -ForegroundColor $Colour; $line = " " } $line += "$w " } if ($line.Trim()) { Write-Host $line -ForegroundColor $Colour } } function Invoke-Step { param( [int]$Number, [string]$Do, [string]$Why, [scriptblock]$Command, [switch]$Manual, [string]$Shell = "powershell" ) Write-Rule " Step $Number of 4" Show-Prose $Do "White" if ($Why) { Write-Host ""; Show-Prose $Why "DarkGray" } if ($Manual) { Write-Host '' Write-Host ' -> Do this yourself, then press Enter to carry on.' -ForegroundColor Yellow if (-not $Unattended -and -not $DryRun) { [void](Read-Host) } return } Write-Host '' foreach ($l in ($Command.ToString().Trim() -split "`n")) { Write-Host (" " + $l.Trim()) -ForegroundColor Green } Write-Host '' if ($DryRun) { Write-Host " (dry run -- not executed)" -ForegroundColor DarkGray; return } if (-not $Unattended) { $a = Read-Host " Run this step? [Y]es / [S]kip / [Q]uit" if ($a -match "^[Qq]") { Write-Host " Stopped at your request."; exit 0 } if ($a -match "^[Ss]") { Write-Host " Skipped." -ForegroundColor DarkGray; return } } try { & $Command } catch { $script:Failed++ Write-Host (" Step $Number failed: " + $_.Exception.Message) -ForegroundColor Red Show-Prose "The rest of the fix may depend on this. Read the write-up before carrying on." "Red" if (-not $Unattended) { $c = Read-Host " Carry on anyway? [y/N]" if ($c -notmatch "^[Yy]") { exit 1 } } } } Write-Rule Write-Host ' Outlook cannot set up the account, or connects to the wrong server' -ForegroundColor White Write-Host ' Clear client-side overrides someone left behind' -ForegroundColor Cyan Write-Host '' Write-Host ' Risk: low Reversible 20 minutes' Write-Rule if (-not $Unattended -and -not $DryRun) { $go = Read-Host ' Ready? [y/N]' if ($go -notmatch "^[Yy]") { Write-Host " Nothing was changed."; exit 0 } } Invoke-Step -Number 1 -Do 'Read the whole AutoDiscover key. Anything in it is an override somebody applied deliberately at some point.' -Why 'ExcludeHttpsRootDomain, ExcludeHttpsAutoDiscoverDomain, ExcludeSrvRecord, PreferLocalXML and ExcludeExplicitO365Endpoint each remove a step from the sequence. A value copied from a forum years ago to fix something else is a common cause of a machine that will not set up now.' -Command { Get-ItemProperty 'HKCU:\Software\Microsoft\Office\16.0\Outlook\AutoDiscover' -ErrorAction SilentlyContinue } Invoke-Step -Number 2 -Do 'Check the policy hive as well, which overrides the user one.' -Command { Get-ItemProperty 'HKCU:\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover' -ErrorAction SilentlyContinue } Invoke-Step -Number 3 -Do 'Back up the key before clearing it, so you can put back anything that turns out to have been load-bearing.' -Command { reg export "HKCU\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" "$env:USERPROFILE\Desktop\autodiscover-backup.reg" /y } Invoke-Step -Number 4 -Do 'Remove the overrides that are not deliberate, then restart Outlook and retest.' -Command { Remove-Item 'HKCU:\Software\Microsoft\Office\16.0\Outlook\AutoDiscover' -Recurse -Force -ErrorAction SilentlyContinue } Write-Rule " Confirm it worked" Show-Prose 'The AutoConfiguration log runs the full sequence and lands on the correct endpoint.' 'White' Write-Rule if ($script:Failed -gt 0) { Write-Host (" Finished with " + $script:Failed + " failed step(s).") -ForegroundColor Yellow Show-Prose 'Read the full write-up at https://jbtecwiz.com/support/win-office-autodiscover' 'Yellow' } else { Write-Host ' Finished.' -ForegroundColor Green } Write-Host '' Show-Prose 'To undo: Double-click autodiscover-backup.reg to restore the previous values.' 'DarkGray' Write-Rule