#Requires -Version 5.1 <# JbTecWiz Support Centre -- generated fix script Fault : Office is stuck on an old build, or a bad update needs rolling back Fix : Roll back to the previous build Source: https://jbtecwiz.com/support/win-office-update-channel Run as : PowerShell as administrator Expect : 45 minutes Risk : medium Reversible : yes WHEN THIS IS THE RIGHT FIX An update broke something and you need the previous build while it is investigated. A pinned build stops receiving security updates, so treat this as a temporary measure with an end date rather than a configuration. HOW TO UNDO IT Set UpdatesEnabled back to True and run /update user to return to the current build. This script walks the fix one step at a time and asks before each one. Steps with no command are things you do yourself -- it prints those and waits. Run with -DryRun to print without executing. #> [CmdletBinding()] param( # Print every step and command without running anything. [switch]$DryRun, # Do not ask before each step. Read the script first if you use this. [switch]$Unattended ) $ErrorActionPreference = 'Stop' $script:Failed = 0 # - THIS SCRIPT WILL NOT RUN UNTIL YOU EDIT IT - # The commands below contain values only you can supply. Search the # script for each one, replace it, then delete this block. $script:MustEdit = @( '16.0.17928.20114' # an example build number ) if ($script:MustEdit.Count) { Write-Host "" Write-Host ' This script needs editing before it can run.' -ForegroundColor Yellow Write-Host ' Replace each of these with a real value:' -ForegroundColor Yellow $script:MustEdit | ForEach-Object { Write-Host (" " + $_) -ForegroundColor Yellow } Write-Host "" Write-Host ' Then delete the $script:MustEdit block near the top.' Write-Host "" exit 2 } # This fix is documented as needing an elevated session. $id = [Security.Principal.WindowsIdentity]::GetCurrent() if (-not (New-Object Security.Principal.WindowsPrincipal $id).IsInRole( [Security.Principal.WindowsBuiltInRole]::Administrator)) { Write-Host '' Write-Host ' This fix needs an elevated PowerShell.' -ForegroundColor Yellow Write-Host ' Close this window, right-click PowerShell, Run as administrator,' Write-Host ' and run the script again.' Write-Host '' exit 3 } function Write-Rule { param([string]$Text) Write-Host '' Write-Host ('-' * 70) -ForegroundColor DarkGray if ($Text) { Write-Host $Text -ForegroundColor Cyan } } function Show-Prose { param([string]$Text, [string]$Colour = "Gray") if (-not $Text) { return } $words = $Text -split "\s+"; $line = " " foreach ($w in $words) { if (($line.Length + $w.Length) -gt 74) { Write-Host $line -ForegroundColor $Colour; $line = " " } $line += "$w " } if ($line.Trim()) { Write-Host $line -ForegroundColor $Colour } } function Invoke-Step { param( [int]$Number, [string]$Do, [string]$Why, [scriptblock]$Command, [switch]$Manual, [string]$Shell = "powershell" ) Write-Rule " Step $Number of 5" Show-Prose $Do "White" if ($Why) { Write-Host ""; Show-Prose $Why "DarkGray" } if ($Manual) { Write-Host '' Write-Host ' -> Do this yourself, then press Enter to carry on.' -ForegroundColor Yellow if (-not $Unattended -and -not $DryRun) { [void](Read-Host) } return } Write-Host '' foreach ($l in ($Command.ToString().Trim() -split "`n")) { Write-Host (" " + $l.Trim()) -ForegroundColor Green } Write-Host '' if ($DryRun) { Write-Host " (dry run -- not executed)" -ForegroundColor DarkGray; return } if (-not $Unattended) { $a = Read-Host " Run this step? [Y]es / [S]kip / [Q]uit" if ($a -match "^[Qq]") { Write-Host " Stopped at your request."; exit 0 } if ($a -match "^[Ss]") { Write-Host " Skipped." -ForegroundColor DarkGray; return } } try { & $Command } catch { $script:Failed++ Write-Host (" Step $Number failed: " + $_.Exception.Message) -ForegroundColor Red Show-Prose "The rest of the fix may depend on this. Read the write-up before carrying on." "Red" if (-not $Unattended) { $c = Read-Host " Carry on anyway? [y/N]" if ($c -notmatch "^[Yy]") { exit 1 } } } } Write-Rule Write-Host ' Office is stuck on an old build, or a bad update needs rolling back' -ForegroundColor White Write-Host ' Roll back to the previous build' -ForegroundColor Cyan Write-Host '' Write-Host ' Risk: medium Reversible 45 minutes' Write-Rule if (-not $Unattended -and -not $DryRun) { $go = Read-Host ' Ready? [y/N]' if ($go -notmatch "^[Yy]") { Write-Host " Nothing was changed."; exit 0 } } Invoke-Step -Number 1 -Do 'Record the current version before changing anything, so you can come back to it.' -Command { Get-ItemProperty 'HKLM:\SOFTWARE\Microsoft\Office\ClickToRun\Configuration' | Select-Object ClientVersionToReport, UpdateChannel } Invoke-Step -Number 2 -Do 'Find the build number you want from Microsoft''s update history for your channel. Note the full four-part version, for example 16.0.17928.20114.' -Why 'Only the last few builds per channel stay on the content network. A version older than that will fail to download and leave the installation exactly where it was, which is at least harmless.' -Command { Start-Process 'https://learn.microsoft.com/officeupdates/update-history-microsoft365-apps-by-date' } Invoke-Step -Number 3 -Do 'Stop updates first, or the machine will simply update forward again within the day.' -Command { Set-ItemProperty 'HKLM:\SOFTWARE\Microsoft\Office\ClickToRun\Configuration' -Name UpdatesEnabled -Value 'False' } Invoke-Step -Number 4 -Do 'Roll back to the chosen build. Close every Office application first.' -Command { & "$env:CommonProgramFiles\Microsoft Shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.17928.20114 displaylevel=true forceappshutdown=true } Invoke-Step -Number 5 -Do 'Set a date to re-enable updates. A machine pinned to an old build and forgotten stops receiving security fixes, which is a worse problem than the one you are working around.' -Why 'This is the step that gets skipped, and it is the reason estates end up with machines years behind. Write the date down somewhere that is not this machine.' -Manual Write-Rule " Confirm it worked" Show-Prose 'The version reported is the one you asked for, and the broken behaviour is gone.' 'White' Write-Host '' if (-not $DryRun) { Get-ItemProperty 'HKLM:\SOFTWARE\Microsoft\Office\ClickToRun\Configuration' | Select-Object ClientVersionToReport } Write-Rule if ($script:Failed -gt 0) { Write-Host (" Finished with " + $script:Failed + " failed step(s).") -ForegroundColor Yellow Show-Prose 'Read the full write-up at https://jbtecwiz.com/support/win-office-update-channel' 'Yellow' } else { Write-Host ' Finished.' -ForegroundColor Green } Write-Host '' Show-Prose 'To undo: Set UpdatesEnabled back to True and run /update user to return to the current build.' 'DarkGray' Write-Rule