#Requires -Version 5.1 <# JbTecWiz Support Centre -- generated fix script Fault : Windows Hello: "Something went wrong" and the PIN is refused Fix : Rebuild the Hello container Source: https://jbtecwiz.com/support/win-sec-hello-pin Run as : Elevated PowerShell, signed in with a password Expect : 25 minutes Risk : medium Reversible : yes WHEN THIS IS THE RIGHT FIX You can sign in another way and want the PIN working again. HOW TO UNDO IT None -- the container is rebuilt from scratch. Password sign-in remains available throughout. This script walks the fix one step at a time and asks before each one. Steps with no command are things you do yourself -- it prints those and waits. Run with -DryRun to print without executing. -------------------------------------------------------------------- NO WARRANTY - USE AT YOUR OWN RISK This script is provided by JbTecWiz as-is and with no warranty of any kind, express or implied. You run it entirely at your own risk. JbTecWiz accepts no liability for any loss or damage arising from its use, including but not limited to data loss, downtime, or configuration changes that turn out to be wrong for your system. You are responsible for reading this script before running it, for satisfying yourself that it suits the machine in front of you, and for having a working backup first. Some steps cannot be undone. -------------------------------------------------------------------- #> [CmdletBinding()] param( # Print every step and command without running anything. [switch]$DryRun, # Do not ask before each step. Read the script first if you use this. [switch]$Unattended ) $ErrorActionPreference = 'Stop' $script:Failed = 0 function Write-Rule { param([string]$Text) Write-Host '' Write-Host ('-' * 70) -ForegroundColor DarkGray if ($Text) { Write-Host $Text -ForegroundColor Cyan } } function Show-Prose { param([string]$Text, [string]$Colour = "Gray") if (-not $Text) { return } $words = $Text -split "\s+"; $line = " " foreach ($w in $words) { if (($line.Length + $w.Length) -gt 74) { Write-Host $line -ForegroundColor $Colour; $line = " " } $line += "$w " } if ($line.Trim()) { Write-Host $line -ForegroundColor $Colour } } function Invoke-Step { param( [int]$Number, [string]$Do, [string]$Why, [scriptblock]$Command, [switch]$Manual, [string]$Shell = "powershell" ) Write-Rule " Step $Number of 5" Show-Prose $Do "White" if ($Why) { Write-Host ""; Show-Prose $Why "DarkGray" } if ($Manual) { Write-Host '' Write-Host ' -> Do this yourself, then press Enter to carry on.' -ForegroundColor Yellow if (-not $Unattended -and -not $DryRun) { [void](Read-Host) } return } Write-Host '' foreach ($l in ($Command.ToString().Trim() -split "`n")) { Write-Host (" " + $l.Trim()) -ForegroundColor Green } Write-Host '' if ($DryRun) { Write-Host " (dry run -- not executed)" -ForegroundColor DarkGray; return } if (-not $Unattended) { $a = Read-Host " Run this step? [Y]es / [S]kip / [Q]uit" if ($a -match "^[Qq]") { Write-Host " Stopped at your request."; exit 0 } if ($a -match "^[Ss]") { Write-Host " Skipped." -ForegroundColor DarkGray; return } } try { & $Command } catch { $script:Failed++ Write-Host (" Step $Number failed: " + $_.Exception.Message) -ForegroundColor Red Show-Prose "The rest of the fix may depend on this. Read the write-up before carrying on." "Red" if (-not $Unattended) { $c = Read-Host " Carry on anyway? [y/N]" if ($c -notmatch "^[Yy]") { exit 1 } } } } Write-Rule Write-Host ' Windows Hello: "Something went wrong" and the PIN is refused' -ForegroundColor White Write-Host ' Rebuild the Hello container' -ForegroundColor Cyan Write-Host '' Write-Host ' Risk: medium Reversible 25 minutes' Write-Host '' Show-Prose 'No warranty. Use at your own risk - JbTecWiz accepts no liability. Read it before you run it, and have a backup.' 'DarkYellow' Write-Rule if (-not $Unattended -and -not $DryRun) { $go = Read-Host ' Ready? [y/N]' if ($go -notmatch "^[Yy]") { Write-Host " Nothing was changed."; exit 0 } } Invoke-Step -Number 1 -Do 'Try the supported route first: Settings -> Accounts -> Sign-in options -> PIN -> I forgot my PIN. This re-provisions cleanly and is enough most of the time.' -Manual Invoke-Step -Number 2 -Do 'If that fails, take ownership of the NGC folder and clear it. Note the folder is protected, so this needs the permission change first.' -Command { cmd.exe /c 'takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /r /d y & icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /grant administrators:F /t' } Invoke-Step -Number 3 -Do 'Remove the container contents.' -Why 'This deletes every Hello credential on the machine, for every user -- not just the broken one. Everyone will have to set their PIN up again, so it is worth telling them before rather than after.' -Command { Remove-Item 'C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc\*' -Recurse -Force } Invoke-Step -Number 4 -Do 'Restore the default permissions on the folder afterwards.' -Command { cmd.exe /c 'icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /reset /t' } Invoke-Step -Number 5 -Do 'Restart and set up the PIN again from Settings.' -Manual Write-Rule " Confirm it worked" Show-Prose 'The PIN is accepted and survives a restart.' 'White' Write-Host '' if (-not $DryRun) { Get-Tpm | Format-List TpmReady,TpmPresent } Write-Rule if ($script:Failed -gt 0) { Write-Host (" Finished with " + $script:Failed + " failed step(s).") -ForegroundColor Yellow Show-Prose 'Read the full write-up at https://jbtecwiz.com/support/win-sec-hello-pin' 'Yellow' } else { Write-Host ' Finished.' -ForegroundColor Green } Write-Host '' Show-Prose 'To undo: None -- the container is rebuilt from scratch. Password sign-in remains available throughout.' 'DarkGray' Write-Rule