#Requires -Version 5.1 <# JbTecWiz Support Centre -- generated fix script Fault : 0x80090016 -- Windows Hello and the TPM: "Something went wrong, your PIN isn't available" Fix : Rebuild the Ngc credential container Source: https://jbtecwiz.com/support/win-tpm-hello Run as : Elevated PowerShell Expect : 20 minutes Risk : medium Reversible : NO -- read the undo note below before running WHEN THIS IS THE RIGHT FIX The usual fix. Everyone on the machine will have to set their PIN up again, so make sure a password sign-in works first. HOW TO UNDO IT None -- the old credentials are deleted. The account password is unaffected. This script walks the fix one step at a time and asks before each one. Steps with no command are things you do yourself -- it prints those and waits. Run with -DryRun to print without executing. -------------------------------------------------------------------- NO WARRANTY - USE AT YOUR OWN RISK This script is provided by JbTecWiz as-is and with no warranty of any kind, express or implied. You run it entirely at your own risk. JbTecWiz accepts no liability for any loss or damage arising from its use, including but not limited to data loss, downtime, or configuration changes that turn out to be wrong for your system. You are responsible for reading this script before running it, for satisfying yourself that it suits the machine in front of you, and for having a working backup first. Some steps cannot be undone. -------------------------------------------------------------------- #> [CmdletBinding()] param( # Print every step and command without running anything. [switch]$DryRun, # Do not ask before each step. Read the script first if you use this. [switch]$Unattended ) $ErrorActionPreference = 'Stop' $script:Failed = 0 function Write-Rule { param([string]$Text) Write-Host '' Write-Host ('-' * 70) -ForegroundColor DarkGray if ($Text) { Write-Host $Text -ForegroundColor Cyan } } function Show-Prose { param([string]$Text, [string]$Colour = "Gray") if (-not $Text) { return } $words = $Text -split "\s+"; $line = " " foreach ($w in $words) { if (($line.Length + $w.Length) -gt 74) { Write-Host $line -ForegroundColor $Colour; $line = " " } $line += "$w " } if ($line.Trim()) { Write-Host $line -ForegroundColor $Colour } } function Invoke-Step { param( [int]$Number, [string]$Do, [string]$Why, [scriptblock]$Command, [switch]$Manual, [string]$Shell = "powershell" ) Write-Rule " Step $Number of 6" Show-Prose $Do "White" if ($Why) { Write-Host ""; Show-Prose $Why "DarkGray" } if ($Manual) { Write-Host '' Write-Host ' -> Do this yourself, then press Enter to carry on.' -ForegroundColor Yellow if (-not $Unattended -and -not $DryRun) { [void](Read-Host) } return } Write-Host '' foreach ($l in ($Command.ToString().Trim() -split "`n")) { Write-Host (" " + $l.Trim()) -ForegroundColor Green } Write-Host '' if ($DryRun) { Write-Host " (dry run -- not executed)" -ForegroundColor DarkGray; return } if (-not $Unattended) { $a = Read-Host " Run this step? [Y]es / [S]kip / [Q]uit" if ($a -match "^[Qq]") { Write-Host " Stopped at your request."; exit 0 } if ($a -match "^[Ss]") { Write-Host " Skipped." -ForegroundColor DarkGray; return } } try { & $Command } catch { $script:Failed++ Write-Host (" Step $Number failed: " + $_.Exception.Message) -ForegroundColor Red Show-Prose "The rest of the fix may depend on this. Read the write-up before carrying on." "Red" if (-not $Unattended) { $c = Read-Host " Carry on anyway? [y/N]" if ($c -notmatch "^[Yy]") { exit 1 } } } } Write-Rule Write-Host ' 0x80090016 -- Windows Hello and the TPM: "Something went wrong, your PIN isn''t available"' -ForegroundColor White Write-Host ' Rebuild the Ngc credential container' -ForegroundColor Cyan Write-Host '' Write-Host ' Risk: medium NOT REVERSIBLE 20 minutes' -ForegroundColor Yellow Write-Host '' Show-Prose 'Undo: None -- the old credentials are deleted. The account password is unaffected.' 'Yellow' Write-Host '' Show-Prose 'No warranty. Use at your own risk - JbTecWiz accepts no liability. Read it before you run it, and have a backup.' 'DarkYellow' Write-Rule if (-not $Unattended -and -not $DryRun) { $go = Read-Host ' Ready? [y/N]' if ($go -notmatch "^[Yy]") { Write-Host " Nothing was changed."; exit 0 } } Invoke-Step -Number 1 -Do 'Confirm you can sign in with the account password, not just the PIN. If you cannot, stop -- this procedure removes the PIN.' -Why 'Deleting Ngc with no working password leaves nobody able to sign in to the machine.' -Manual Invoke-Step -Number 2 -Do 'Check the TPM is present and ready.' -Command { Get-Tpm | Format-List TpmPresent, TpmReady, TpmEnabled, TpmOwned } Invoke-Step -Number 3 -Do 'Take ownership of the credential folder.' -Command { cmd.exe /c 'takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /r /d y & icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /grant administrators:F /t' } Invoke-Step -Number 4 -Do 'Empty it, leaving the folder itself in place.' -Command { Remove-Item 'C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc\*' -Recurse -Force } Invoke-Step -Number 5 -Do 'Restore the default permissions on the folder -- leaving administrators granted is not the shipped state.' -Command { cmd.exe /c 'icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /reset /t /c' } Invoke-Step -Number 6 -Do 'Restart and set the PIN up again from Settings -> Accounts -> Sign-in options.' -Manual Write-Rule " Confirm it worked" Show-Prose 'The PIN is accepted after a restart and does not prompt to be set up again.' 'White' Write-Rule if ($script:Failed -gt 0) { Write-Host (" Finished with " + $script:Failed + " failed step(s).") -ForegroundColor Yellow Show-Prose 'Read the full write-up at https://jbtecwiz.com/support/win-tpm-hello' 'Yellow' } else { Write-Host ' Finished.' -ForegroundColor Green } Write-Host '' Show-Prose 'To undo: None -- the old credentials are deleted. The account password is unaffected.' 'DarkGray' Write-Rule