#Requires -Version 5.1 <# JbTecWiz Support Centre -- generated fix script Fault : 0x80090016 -- Windows Hello and the TPM: "Something went wrong, your PIN isn't available" Fix : Clear and re-provision the TPM Source: https://jbtecwiz.com/support/win-tpm-hello Run as : Windows and firmware Expect : 45 minutes Risk : high Reversible : NO -- read the undo note below before running WHEN THIS IS THE RIGHT FIX The container rebuild did not help, or Get-Tpm reports the TPM is not ready. Clearing the TPM destroys every key it holds. HOW TO UNDO IT None -- TPM keys cannot be restored. BitLocker is recovered with the key saved in step 2. This script walks the fix one step at a time and asks before each one. Steps with no command are things you do yourself -- it prints those and waits. Run with -DryRun to print without executing. -------------------------------------------------------------------- NO WARRANTY - USE AT YOUR OWN RISK This script is provided by JbTecWiz as-is and with no warranty of any kind, express or implied. You run it entirely at your own risk. JbTecWiz accepts no liability for any loss or damage arising from its use, including but not limited to data loss, downtime, or configuration changes that turn out to be wrong for your system. You are responsible for reading this script before running it, for satisfying yourself that it suits the machine in front of you, and for having a working backup first. Some steps cannot be undone. -------------------------------------------------------------------- #> [CmdletBinding()] param( # Print every step and command without running anything. [switch]$DryRun, # Do not ask before each step. Read the script first if you use this. [switch]$Unattended ) $ErrorActionPreference = 'Stop' $script:Failed = 0 function Write-Rule { param([string]$Text) Write-Host '' Write-Host ('-' * 70) -ForegroundColor DarkGray if ($Text) { Write-Host $Text -ForegroundColor Cyan } } function Show-Prose { param([string]$Text, [string]$Colour = "Gray") if (-not $Text) { return } $words = $Text -split "\s+"; $line = " " foreach ($w in $words) { if (($line.Length + $w.Length) -gt 74) { Write-Host $line -ForegroundColor $Colour; $line = " " } $line += "$w " } if ($line.Trim()) { Write-Host $line -ForegroundColor $Colour } } function Invoke-Step { param( [int]$Number, [string]$Do, [string]$Why, [scriptblock]$Command, [switch]$Manual, [string]$Shell = "powershell" ) Write-Rule " Step $Number of 6" Show-Prose $Do "White" if ($Why) { Write-Host ""; Show-Prose $Why "DarkGray" } if ($Manual) { Write-Host '' Write-Host ' -> Do this yourself, then press Enter to carry on.' -ForegroundColor Yellow if (-not $Unattended -and -not $DryRun) { [void](Read-Host) } return } Write-Host '' foreach ($l in ($Command.ToString().Trim() -split "`n")) { Write-Host (" " + $l.Trim()) -ForegroundColor Green } Write-Host '' if ($DryRun) { Write-Host " (dry run -- not executed)" -ForegroundColor DarkGray; return } if (-not $Unattended) { $a = Read-Host " Run this step? [Y]es / [S]kip / [Q]uit" if ($a -match "^[Qq]") { Write-Host " Stopped at your request."; exit 0 } if ($a -match "^[Ss]") { Write-Host " Skipped." -ForegroundColor DarkGray; return } } try { & $Command } catch { $script:Failed++ Write-Host (" Step $Number failed: " + $_.Exception.Message) -ForegroundColor Red Show-Prose "The rest of the fix may depend on this. Read the write-up before carrying on." "Red" if (-not $Unattended) { $c = Read-Host " Carry on anyway? [y/N]" if ($c -notmatch "^[Yy]") { exit 1 } } } } Write-Rule Write-Host ' 0x80090016 -- Windows Hello and the TPM: "Something went wrong, your PIN isn''t available"' -ForegroundColor White Write-Host ' Clear and re-provision the TPM' -ForegroundColor Cyan Write-Host '' Write-Host ' Risk: high NOT REVERSIBLE 45 minutes' -ForegroundColor Yellow Write-Host '' Show-Prose 'Undo: None -- TPM keys cannot be restored. BitLocker is recovered with the key saved in step 2.' 'Yellow' Write-Host '' Show-Prose 'No warranty. Use at your own risk - JbTecWiz accepts no liability. Read it before you run it, and have a backup.' 'DarkYellow' Write-Rule if (-not $Unattended -and -not $DryRun) { $go = Read-Host ' Ready? [y/N]' if ($go -notmatch "^[Yy]") { Write-Host " Nothing was changed."; exit 0 } } Invoke-Step -Number 1 -Do 'Check whether BitLocker is on. If it is, suspend it or save the recovery key somewhere off the machine before going further.' -Why 'Clearing the TPM destroys the BitLocker key protector. Without the recovery key the drive is unrecoverable -- this is the single most expensive mistake in this whole procedure.' -Command { Get-BitLockerVolume | Format-Table MountPoint, VolumeStatus, ProtectionStatus -AutoSize } Invoke-Step -Number 2 -Do 'Save the recovery key.' -Command { (Get-BitLockerVolume -MountPoint C:).KeyProtector | Where-Object KeyProtectorType -eq 'RecoveryPassword' | Format-List KeyProtectorId, RecoveryPassword } Invoke-Step -Number 3 -Do 'Suspend BitLocker for one restart.' -Command { Suspend-BitLocker -MountPoint C: -RebootCount 2 } Invoke-Step -Number 4 -Do 'Clear the TPM.' -Command { Clear-Tpm } Invoke-Step -Number 5 -Do 'Accept the firmware prompt during the restart -- it will not clear without a physical confirmation.' -Manual Invoke-Step -Number 6 -Do 'Set the PIN up again and resume BitLocker.' -Command { Resume-BitLocker -MountPoint C: } Write-Rule " Confirm it worked" Show-Prose 'Get-Tpm reports ready and owned, and the PIN survives a restart.' 'White' Write-Host '' if (-not $DryRun) { Get-Tpm | Format-List TpmReady, TpmOwned } Write-Rule if ($script:Failed -gt 0) { Write-Host (" Finished with " + $script:Failed + " failed step(s).") -ForegroundColor Yellow Show-Prose 'Read the full write-up at https://jbtecwiz.com/support/win-tpm-hello' 'Yellow' } else { Write-Host ' Finished.' -ForegroundColor Green } Write-Host '' Show-Prose 'To undo: None -- TPM keys cannot be restored. BitLocker is recovered with the key saved in step 2.' 'DarkGray' Write-Rule