SUPPORT DESK

1. Quick Troubleshooting & Diagnostics

If your Android app is having trouble detecting your PC Agent, check the following crucial system parameters:

• Local Subnet Alignment: Ensure both your Android device and PC are connected to the exact same local Wi-Fi or LAN subnet (e.g., 192.168.1.X).
• Windows Firewall: When you first execute the PC Agent, Windows Defender Firewall may prompt you. Ensure you check "Allow access for Private Networks". If blocked, navigate to Firewall settings and add an inbound exception for the PC Agent on port 5005.
• Administrator Execution: To accurately poll sensitive hardware metrics (CPU/GPU core temperatures, fan RPM, disk activity), right-click the PC Agent executable and select "Run as Administrator".
• Antivirus False Positives: Because the PC Agent hooks into low-level system APIs to poll hardware sensors and index active processes, some antivirus software (such as Windows Defender) may incorrectly flag the executable as a potential threat. If the PC Agent is quarantined or blocked from launching, navigate to your antivirus protection history or exclusion settings and add the CoreStream PC Agent folder to your exclusions list.

2. Community Layouts & Stream Deck Setup

CoreStream enables full custom button mapping and macro setup directly from your Android display:

• Layout Persistence: Ensure you grant Local Storage permission on Android so your configured buttons and custom icon themes save permanently across app reboots.
• Dynamic Shortcuts: To add custom game execution macros, ensure the game shortcut is present in your Windows Start Menu or Steam Library. The PC Agent automatically indexes these directories upon boot.

3. System Requirements

For pristine 60 FPS live hardware monitoring and instant macro triggers, verify your environment meets our baseline specs:

• Operating System: Windows 10 (64-bit) or Windows 11.
• Android Device: Android 10.0 (API level 29) or newer.
• Network: 5GHz Wi-Fi or hardwired Ethernet LAN recommended for ultra-low latency macro execution.

4. Official Assistance & Direct Desk

If you're encountering an unhandled exception, custom layout bug, or require 1-on-1 setup guidance, submit a diagnostic log to our primary engineering desk: