Remote Desktop Support
Expert repair delivered down your broadband line. Nothing to unplug, nothing to carry, nobody traipsing through your house.
How It Works
Three steps, about two minutes of setup, and a proper engineer is working on your machine — live, encrypted and entirely on your terms. You see every window I open, and one click ends it.
1. Download RustDesk
One small free download from our downloads page or rustdesk.com. No account, no subscription, no installer full of junk — two minutes and you're ready.
2. Share Your ID
Read me the nine digits on your screen, by phone, email or messenger. Nothing connects without them, and the link is encrypted end to end the moment it opens.
3. I Connect & Fix
I diagnose, I fix, and I explain what went wrong in plain English while you watch it happen. Pull the plug on the session at any moment with one click — and when it ends, my access ends with it.
What I Can Sort Out
Slow Computer
That machine you've learned to live with? It doesn't have to be that way. I hunt down the real culprit — startup clutter, bloatware, a choking disk — and hand you back a PC that boots like it did on day one.
Virus & Malware
Pop-ups, hijacked browsers, scare-ware demanding money — I strip it all out, then lock the door behind it with protection that actually works. You get a clean machine and a straight answer about how it got in.
Software Problems
Cryptic error codes, programs that refuse to open, crashes with no pattern. I chase the fault to its source, fix it properly, and if the software is simply beyond saving I'll point you at something better.
Network Settings
A printer nobody can find, drives that won't map, a connection your provider swears is perfect. I work on the settings inside Windows — adapters, DNS, firewall rules, dodgy proxies — and tell you honestly if the fault is really your router, which is a job for a call-out.
Setup & Training
New software, email that won't behave, a printer fresh out of the box, or something you'd simply like to understand. I set it up and walk you through it patiently — no jargon, no sighing, no making you feel daft.
Data Recovery
Deleted the wrong folder? Photos vanished? Don't touch anything — ring me. Files are often still recoverable, and once yours are safe I'll set up a backup that means you never have this moment twice.
Need Remote Help?
Tell me what it's doing and we'll pick a time that suits you — evenings and weekends included. Most problems are dead and buried inside the hour, without anyone leaving the house.
Pricing Plans
One flat price, agreed before I touch a thing. No hourly meter creeping upwards, no call-out charge, no surprise on the invoice — every session runs securely over RustDesk while you watch.
Windows PCs only — Apple Macs are not supported. After paying, ring 07535 401157 to start your session.
Basic Support
Up to 30 minutes · the quick kill
- One problem, straight at it — no faffing
- Software downloaded, installed and working
- Windows settings put right and explained
- Email & online accounts set up for you
Standard Support
Up to 1 hour · the one most people need
- Everything in Basic, with room to breathe
- Viruses & malware hunted down and removed
- Bloat & startup clutter stripped out — the usual cause of a slow PC
- Drivers updated and crashes chased out
- Network, sharing & printer settings put right
Full Repair Session
Up to 2 hours · the works
- Everything in Standard, start to finish
- Deep clean & full Windows tune-up, top to bottom
- Backup set up and started — your drive or your cloud
- Every niggle on your list, not just the big one
- 7 days of follow-up — I'm still here afterwards
Every plan above is software and settings work, done down the remote link. Three things no remote session can touch: hardware (screens, drives, fans, a PC that won't power on), your router or a dead internet connection, and an infection so deep the machine has to be worked on offline. Those are call-out jobs — and if yours turns out to be one, I'll tell you on the phone before you pay a penny.
Before You Pay
🖥️ Windows PCs only — no Mac support
Windows is what I know inside out, so Windows is all I take on — you get a specialist, not someone guessing. That means I do not support or repair Apple Macs of any kind: iMac, MacBook, Mac mini or macOS software, remotely or in person. Not sure which you've got? Ask me first — it costs nothing and saves you paying for a session I can't run.
📞 Ring me after paying — that's the starting gun
There's no queue and no ticket system. Payment alone does not book a slot — the moment it clears, ring 07535 401157 and you'll be talking to me, not a call centre. We'll either get straight to work or pin down a time that suits you. Nothing starts, and no clock runs, until you call.
🌐 One obvious catch: remote support needs a working internet connection at your end. If your broadband is dead or the router itself is the fault, I can't reach the machine — that one needs a call-out. Ring me and we'll work out which it is before you spend anything.
No Refunds Policy
Straight talk, so there are no nasty surprises: by proceeding with payment you acknowledge and agree that all remote support sessions are non-refundable once the session has commenced. Here's the honest reasoning:
- You're buying my time and expertise, and both are spent the second we connect
- Diagnostic work is real work — even finding out what's wrong can't be un-done
- Every session is run in good faith, flat out, until your time is up or the job is finished
- Payment is handled securely by Square — card, Apple Pay or Google Pay. Your card details never touch me or this website
💡 Never pay on a hunch. If you're not certain what's wrong, or whether it can be fixed remotely, talk to me first — the consultation is free, and I'll tell you honestly if a session isn't worth your money.